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Technical Services | Product Support Intern
Perceptive Software created ImageNow document management, imaging and workflow to form a direct and effortless connection between customers, colleagues and the documents they need to simplify their daily business processes. Armed with a patented integration technology, Perceptive Software is an aggressive and fast-growing competitor in the document management marketplace.
Perceptive Software, Inc. is enjoying rapid growth with its unique, patented document imaging, management and workflow software. We are currently seeking Product Support Interns. Interns are responsible for providing technical support to a customer base of system administrators and end-users.
Product Support Interns will have the opportunity to:
- work proactively and energetically interact in a team environment
- work with a highly diverse customer base
- learn new technology, including our document imaging suite of products
- manage multiple tasks while remaining detail oriented
Challenge
Provide comprehensive support for our customer base, meet or exceed the standards of service outlined in our support and maintenance agreements, and ensure the highest level of customer satisfaction, and provide timely and accurate communication of issue status and resolution to the customer.
Product Support Interns are expected to:
- provide frontline product support for incoming phone, email and web based support requests
- follow standard troubleshooting processes through resolution, document all issues in Perceptive Software’s issue tracking database
- work with Perceptive Software team members to efficiently troubleshoot and solve problems
- work shift hours, provide back-up and emergency support when necessary
Requirements
- Previous help desk experience is a bonus
- Operating Systems: Windows 98/NT/2000/XP/2003/Vista, Unix (Solaris, HP/UX, AIX), Linux
- Knowledge of Relational Database
- Scripting Skills
- Must be enrolled in an undergraduate program seeking a Technical degree
- Excellent customer service and communication skills
- Authorized to work in the US
Knowledge of the following technologies is a plus:
- Messaging Systems: Lotus Domino, Microsoft Exchange, Novell GroupWise
- Hardware: Peripheral installation & configuration (scanners, SCSI cards, SCSI devices, fax boards)
- Networking: TCP/IP protocol, Ethernet, WAN, LDAP, Active Directory, Novell NetWare
Hiring Practice
Thank you for your interest in a career with Perceptive Software, Inc. or Perceptive Software Limited. Perceptive Software adheres to a policy of equal employment opportunity. All employment decisions are made without regard to race, religion, age, sex, color, national origin or handicap, and in full compliance with all US federal and state laws and European Union employment laws. For U.S.-based positions, applicants must be legally authorized to work in the United States. Perceptive Software does not provide sponsorship for employment visa status. The number and type of employment opportunities available with Perceptive Software vary. No material contained on this web site, nor anything in a formal employment application or the granting of an employment interview, should be construed as a promise of employment.